All animals are guaranteed to be healthy, and accurately match their description unless previously discussed and agreed upon by the customer and Tails & Scales. We do not guarantee animal temperament unless otherwise specified. Please open shipping boxes and inspect all animals immediately upon receipt of shipment. If you have any concerns regarding your order, you must notify us within 24 hours of receipt of your shipment. In the event that you need to contact Tails & Scales regarding any issues,  PLEASE CALL US: we do not check all e-mails daily!  Animals are guaranteed for 48 hours after leaving Tails & Scales.

We reserve the right to decline any order at our discretion. There are no cash refunds. Animals are shipped only once a week. Customers are responsible for all shipping costs & fees. We use Delta cargo or carrier of our choice. Only Delta shipments are guaranteed for live arrival; all shipments must be picked up within 4 (four) hours of arrival. Please open your boxes & inspect your order before signing the delivery receipt. Airlines will not allow damage claims unless it is noted on the delivery receipt you sign. Live arrival is not guaranteed to areas below 40 degrees F or above 90 degrees F. There is no guarantee for live arrival of amphibians. We do not ship fish and invertebrates. Our stock changes daily, so please call !!! 

PRICES ARE SUBJECT TO CHANGE! 

All orders must be paid in full prior to shipment. 

Tails & Scales accepts the following payment methods:

- Money Orders

- Cashier's Checks

- Credit Cards: Visa, Master Card, American Express & Discover

- Personal Checks (order held until check clears, please allow up to 10 business days)

Please make all checks & money orders payable to Tails & Scales